PSIK Faculty of Administrative Sciences

The Center for Information Systems, Information Technology Infrastructure, and Public Relations (PSIK) of the Faculty of Administrative Sciences is the manager of information systems for information technology infrastructure at the Faculty level. PSIK is located on the 7th floor of Building E, Faculty of Administrative Sciences, Brawijaya University. PSIK has the task of providing information and communication technology services which include:

• Publications and public relations, including:

1. Planning and designing publications of the Faculty of Administrative Sciences;
2. Manage the official website of the Faculty of Administrative Sciences in Indonesian and English;
3. Updating data and information about the activities of the Faculty of Administrative Sciences;
4. Providing assistance with online publications for lecturers and staff;
5. Coordinate with UB information and documentation management officers.

• Data collection and information systems, including:

1. Assisting and providing support to other units within the Faculty of Administrative Sciences that require information technology assistance;
2. Managing faculty digital archives;
3. Together with UPT ICT UB, provide socialization of UB information and communication technology services;
4. Coordinate with other units within the Faculty of Administrative Sciences to prepare data reporting at the UB level;
5. Together with UPT ICT UB, it provides periodic information technology training to UB human resources, including lecturers, education staff, and students.

• Infrastructure, including:

1. Manage the ICT infrastructure of the Faculty of Administrative Sciences by following UB's information and communication technology infrastructure management standards and quality policies;
2. Ensuring the availability of access to information technology services for UB academics;
3. Coordinating the development and implementation of information technology services with UPT ICT UB;
4. Coordinate the implementation of infrastructure maintenance and technical support with UPT ICT UB;
5. Compiling documentation of the information technology infrastructure and services of the Faculty of Administrative Sciences;
6. Carrying out monitoring and evaluation of the implementation of information technology;
7. Compile and submit periodic reports on the development and application of information technology to UPT ICT UB.

• Handling of complaints, including:

1. Provide a special email for complaints using the official UB email;
2. Check the complaint email at all times and convey the complaint to the superior for follow-up;
3. Sending responses or complaint improvement plans to the information and documentation management officer;
4. Include the cause/root cause, solution plan, and completion time for each complaint response or improvement plan;
5. Documenting complaints.