E-Service : New Directions in Theory and Practice focuses on three key area (Part 1) the customer-technology interface (Part 2) Bussiness opportunities and strategies and Part (3) public-sector opp…
Kata kualitas mengandung banyak definisi dan makna. Orang yang berbeda akan mengartikanya secara berlainan. Dalam survei yang dilakukan American Society for Quality Control (ASQC) dan Gallup Organi…
A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to imp…