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The Implementation of E-Government (Smart City Program) to Achieve an Achieve…
Public Services has a central role in many aspects of human life, and also as the function in maintaining the existence and growth og the community, the nation and the state. As a capital city of Indonesia, Jakarta is the highest population level of urbanization that make the city face the big problems such as energy, environment, security, and bereaucracy. in the era of digital government, sma…
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- ix, 7 hlm . : - . ; 29 cm.
- Judul Seri
- -
- No. Panggil
- P 326.359.822 ZIA i 2016
Public Service & Untilities
- Edisi
- -
- ISBN/ISSN
- 978-602-203-451-3
- Deskripsi Fisik
- v, 259 halaman . : . Ilus . ; . 29 cm.
- Judul Seri
- ASPA Indonesia International Seminar and IAPA Annual Conference 2012
- No. Panggil
- REF 352.63 SUP p 2012
- Edisi
- -
- ISBN/ISSN
- 978-602-203-451-3
- Deskripsi Fisik
- v, 259 halaman . : . Ilus . ; . 29 cm.
- Judul Seri
- ASPA Indonesia International Seminar and IAPA Annual Conference 2012
- No. Panggil
- REF 352.63 SUP p 2012
EVALUATION OF COMMUNITY-BASED SETTLEMENT RECONSTRUCTION PROGRAM: A Case Study…
Natural disaster have been become a srious threat for human living for many centuries. Merapi eruption in 2010 destroyed 3.083 houses in Sleman Regency. After passed through emergency phase. Government of Indonesia conducted resettlement reconstrution program for 2.083 houses in Sleman Regency, Yogyakarta. This study aims to evaluate the settlement reconstruction program after Merapi 2010 erupt…
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- x, 115 halaman . : Ilus . ; 29 cm.
- Judul Seri
- -
- No. Panggil
- TES 353.59 SAM e 2016
Front Desk Management
- Edisi
- -
- ISBN/ISSN
- 978-93-81460-06-1
- Deskripsi Fisik
- viii, 254 hlm . - . ; 20 cm.
- Judul Seri
- -
- No. Panggil
- 651.374 3 KAN f 2013
- Edisi
- -
- ISBN/ISSN
- 978-93-81460-06-1
- Deskripsi Fisik
- viii, 254 hlm . - . ; 20 cm.
- Judul Seri
- -
- No. Panggil
- 651.374 3 KAN f 2013
Management Basics for Information Profesionalis
- Edisi
- 3rd
- ISBN/ISSN
- 978-55570-909-9
- Deskripsi Fisik
- xv, 545 hlm.: ILUS; 25 cm.
- Judul Seri
- -
- No. Panggil
- 025.1 EVA m 2013
- Edisi
- 3rd
- ISBN/ISSN
- 978-55570-909-9
- Deskripsi Fisik
- xv, 545 hlm.: ILUS; 25 cm.
- Judul Seri
- -
- No. Panggil
- 025.1 EVA m 2013
Customer Service and Support : Layanan dan Dukungan kepada Pelanggan
Pencapaian layanan yang unggul bagi orang-orang yang memperhatikan penyediaan layanan dan dukungan kepada pelanggan ( customer service and support) akan suatu produk serta pemasangan peralatan, banyak dipengaruhi oleh beberapa faktor. Setidaknya mengurangi tingkat perbedaan antara produk yang bersaing, sehingga pelanggan dapat memilih produk berdasarkan layanan dan dukungan yang disediakan prod…
- Edisi
- -
- ISBN/ISSN
- 0-273-03273-9
- Deskripsi Fisik
- ix, 319 hlm.: ilus.; 23cm
- Judul Seri
- -
- No. Panggil
- 658.812 ARM c 2002
E-Service: New Direction in Theory and Practice
- Edisi
- -
- ISBN/ISSN
- 0-7656-0806-5
- Deskripsi Fisik
- xii, 336 halaman . : - ; 23 cm.
- Judul Seri
- -
- No. Panggil
- 658.84 RUS e 2002
- Edisi
- -
- ISBN/ISSN
- 0-7656-0806-5
- Deskripsi Fisik
- xii, 336 halaman . : - ; 23 cm.
- Judul Seri
- -
- No. Panggil
- 658.84 RUS e 2002
E-Service : New Directions in Theory and Practice
E-Service : New Directions in Theory and Practice focuses on three key area (Part 1) the customer-technology interface (Part 2) Bussiness opportunities and strategies and Part (3) public-sector opportunities.
- Edisi
- -
- ISBN/ISSN
- 0-7656-0806-5
- Deskripsi Fisik
- xii, 336 hlm.: ilus.; 22cm
- Judul Seri
- -
- No. Panggil
- 658.84 RUS e 2002
Prinsip - Prinsip Total Quality Service (TQS)
Kata kualitas mengandung banyak definisi dan makna. Orang yang berbeda akan mengartikanya secara berlainan. Dalam survei yang dilakukan American Society for Quality Control (ASQC) dan Gallup Organization terhadap lebih dari 3000 konsumen di Amerika Serikat, Jerman Barat, dan Jepang didapatkan hasil bahwa ada berbagai macam komponen kualitas dilihat dari prespektif pelanggan.
- Edisi
- 1
- ISBN/ISSN
- 979-533-600-2
- Deskripsi Fisik
- xi, 175 hlm.: ilus.; 23 cm
- Judul Seri
- -
- No. Panggil
- 658.812 TJI p 1997 k.1
Good Environmental Governance
- Edisi
- 1st ed.
- ISBN/ISSN
- 978-602-203-213-7
- Deskripsi Fisik
- ix, 110 hlm.: ILUS; 21 cm.
- Judul Seri
- -
- No. Panggil
- 352.63 HAN g 2012
- Edisi
- 1st ed.
- ISBN/ISSN
- 978-602-203-213-7
- Deskripsi Fisik
- ix, 110 hlm.: ILUS; 21 cm.
- Judul Seri
- -
- No. Panggil
- 352.63 HAN g 2012
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah