Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement signifi…
Abels, Eileen - Dugan, Robert E. - Durrance, Joan C. - Hernon, Peter - Lamis, Alexander P. - Martin, Robert S. - McGregor, Felicity - McKenzie, Christopher - Schull, Diantha - Dyck, Craig Van