A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to imp…
Tuntutan masyarakat terhadap kualitas pelayanan publik bidang kesehatan, adanya keluhan masyarakat terhadap mutu pelaynan yang diberikan. Penduduk miskin belum tentu dapat memanfaatkan puskesmas se…