Buku ini berisi pedoman bagi peneliti yang menggunakan metode penelitian kualitatif.
Buku pedoman ini berisi pedoman tentang kualitas perpustakaan yang baik
As the capacity of government is being questioned for not delivering public services effectively and efficiently, the government nowadays are pursuing for accountability and democracy.
The aim of the research is to measure the achievement of the reform in Palembang State Treasury Office with regard to the service quality based on the customer satisfaction. It focuses on the servi…