Pencapaian layanan yang unggul bagi orang-orang yang memperhatikan penyediaan layanan dan dukungan kepada pelanggan ( customer service and support) akan suatu produk serta pemasangan peralatan, ban…
The Compilation of this book in honour of our colleague Benno F. Galjart has really been quite a valuable academic experience for us. When we started examining Benno's profilic academic career in s…
In this book we seek to maintain some " critical distance" (Mingers, 2000) from these discussions in order to describe in more precise detail their complex relations with the real worlds of work a…
Buku ini berisi petunjuk tentang cara pembuatan evaluasi, dari sejak tahap penelitian sampai dengan tahap operasi suatu proyek.