E-Service : New Directions in Theory and Practice focuses on three key area (Part 1) the customer-technology interface (Part 2) Bussiness opportunities and strategies and Part (3) public-sector opp…
Peter Drucker has defined innovation as "change that creates a new deimension of performance". To help today's leaders understand leading for innovation, we have gathered to top authors, practition…
How we manage productive resource is critical to strategic growth and competitiveness. Operations management is the managing of these productive resource. It entails the design and control of syste…
The seven Chapters in part 1 focus on the foundations of global leadership