From Transactions to Relationships: Leveraging E-Service Quality to Secure E-…

ABSTRACT This research explores the interconnected relationship between e-service quality, customer trust, and loyalty in the context of Indonesian e-commerce, focusing specifically on the Sho…

FROM TRANSACTIONS TO RELATIONSHIPS : LEVERAGING ESERVICE QALITY TO SECUR

ABSTRACT This research explores the interconnected relationship between e-service quality, customer trust, and loyalty in the context of Indonesian e-commerce, focusing specifically on the Sho…

DEVELOPMENT OF AN ELECTRONIC-BASED GOVERNMENT SYSTEM TO IMPROVE PUBLIC SERVIC…

The use of e-government technology in public services plays an important role in increasing efficiency, transparency and accessibility. E-government, also known as electronic governance, involves t…

PENGEMBANGAN SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK GUNA MENINGKATKAN PELAYA…

RINGKASAN Safitri Nur Laili, Program Program Magister Administrasi Publik Universitas Brawijaya, Malang. Pengembangan Sistem Pemerintahan Berbasis Elektronik Guna Meningkatkan Pelayanan Publik D…

PENGARUH ANTESEDEN E-SERVICE QUALITY TERHADAP E-CUSTOMER LOYALTY DENGAN E-CUS…

ABSTRAK Tujuan penelitian ini yaitu untuk menjelaskan dan menganalisis pengaruh Anteseden e-service quality terhadap e-customer loyalty dengan e-customer satisfaction dan e-customer trust sebagai …

Pengaruh Implementasi E-CRM (Electronic Customer Relationship Management) Dan…

Tujuan penelitian ini yaitu untuk menjelaskan dan menganalisis pengaruh eCRM dan e-service quality terhadap citra perusahaan dan kepuasan pelanggan serta dampaknya terhadap loyalitas pelanggan. Pe…

E-Service: New Direction in Theory and Practice

Edisi

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ISBN/ISSN

0-7656-0806-5

Deskripsi Fisik

xii, 336 halaman . : - ; 23 cm.

Judul Seri

-

No. Panggil

658.84 RUS e 2002

E-Service : New Directions in Theory and Practice

E-Service : New Directions in Theory and Practice focuses on three key area (Part 1) the customer-technology interface (Part 2) Bussiness opportunities and strategies and Part (3) public-sector opp…

AN EVALUATION OF ELECTRONIC ID CARD PROGRAM TO IMPROVE PUBLIC SERVICE QUALITY…

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

xi, 175 halaman, -; 29 centimetre

Judul Seri

-

No. Panggil

TES 352.63 SET e 2014

EFEKTIVITAS WEBSITE SEBAGAI MEDIA E-GOVERNMENT DALAM MENINGKATKAN PELAYANAN E…

Semakin berkembangnya ilmu pengetahuan dan teknologi, pemerintah dituntut untuk lebih meningkatkan kinerja pelayanan publik khususnya pelayanan publik berupa layanan elektronik atau e-service, khus…