Customer Service and Support : Layanan dan Dukungan kepada Pelanggan

Pencapaian layanan yang unggul bagi orang-orang yang memperhatikan penyediaan layanan dan dukungan kepada pelanggan ( customer service and support) akan suatu produk serta pemasangan peralatan, ban…

Psikologi Pelayanan: Di Bidang Pariwisata dan Hospitality Serta Di Berbagai B…

Edisi

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ISBN/ISSN

978-602-11752-0-2

Deskripsi Fisik

ix, 248 hlm.: ILUS; 21 cm.

Judul Seri

-

No. Panggil

658.81 SUH p 2013

e-Service: New Directions in Theory and Practice

Edisi

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ISBN/ISSN

0-7656-0806-5

Deskripsi Fisik

x, 232 hlm.: ILUS; 23 cm.

Judul Seri

-

No. Panggil

658.84 RTUS e 2002

The Brandpromise: How Costco, Ketel One, Make-A-Wish, Tourism Vancouver, and …

A promis is a commitment or pledge made to assure the recipient that he or she can trust that certain expectations will be fulfilled. It goes beyond a simple statement of intent to a higher ethical…

Grolier Business Library: Delivering Customer Service

It explains how to maintain reliable customer service, and gives guidance on developing positive working relationships, and on how to solve problems and initiate and evaluate changes on customers' …