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Pendidikan tinggi di indonesia dituntut untuk dapat bersaing baik secara naional maupun internasional menuju world class university. perguruan tinggi harus dapat memiliki sumber daya manusia khususnya tenaga pendidik yang profesional dan berstandar internasional. keberhasilan dalam memperoleh tenaga pendidik yang profesional terletak pada rekrutmen, seleksi, pelatihan dan pengembangan. penulis…
Latar belakang penelitian ini adalah kualitas layanan merupakan tuntutan terhadap perguruan tinggu yang harus bisa memberikan sisten untuk kinerja layanan yang baik. peran kualitas pelayanan terhadap kepuasan mahasiswa menjadi hal yang harus diperhatikan sebagai bagian dari pelayann publik. kepuasan mahasiswa bisa dijadikan acuan dalam upaya terhadap peningkatan kualitas pelayanan. sementara in…
the purpose of this study was to measure service quality performance based on student perception of higher education department service quality performance. the research used a higher education performance measurement scale. there were six structural factors/dimensions namely: non academic aspect, academic aspect, reputation access, program issues, and understanding. The research method used q…
the purpose of study was describe and analysis the recruitment and selectionog teaching staff at Mulawarman University in order to fealize good governance, in order to be able to complate both nationally and internationally toward word class univercity and face the challeng of industrial revolution 4.0. required to be able to master three fields of literacy, namely literacy in the field of tech…
This research has a purpose to explore customers involvement in terms of value co-creation. Value co-creation is a value determinant of service-dominant logic that emphasizes both service-based and value-based exchange which is created by the actors in the company. This research focused on creating value between actors at Ngalup’s Co-working and its customers. Qualitative method with case-stu…
TATIANA KRISTIANINGSIH, Post Graduate Program, Administration Faculty, Brawijaya university Malang, 30 November 2007, The Effects of the Service Quality on the Customer Satisfactory (A Survey at the customer of Purnama Hotel Batu City) Supervisor: Achmad Fauzi Dh., Co supervisor: Imam Suyadi.The improvement of customners satisfactory is the m,ain object of the service industry for general and s…
Tujuan penelitian ini adalah untuk mengkaji pengaruh kualitas sistem, kualitas informasi, dan kualitas pelayanan terhadap penggunaan, dalam hal ini dosen Universitas Negeri Malang (UM). Penelitian ini juga akan menguji pengaruh terhadap kepuasan pengguna serta dampaknya terhadap net benefits pada pengguna Sistem Informasi Beban Kinerja Dosen (BKD) UM. Penelitian ini menggunakan modifikasi model…
This study aims to examine the Influence of system quality, Information quality, and service quality of the lecturer at Malang State University. This study will also investigate the effect on user satisfaction and its impact on net benefits for users of UM Information System Expenses. This study applies a modification of the information system success model from DeLone & McLean. The model in a…
The purpose of this study to examine the effect of board of director's characteristics that formed by proportion of independent directors, proportion of women directors, number of the board of directors, and frequency of board meeting on intellectual capital and bank performance. This study also examine the effect of intellectual capital on bank performance.This research applies explanatory res…
Tujuan dari penelitian ini adalah untuk menguji pengaruh karakteristik dewan direktur terhadap modal intelektual dan kinerja bank. Penelitian ini menggunakan jenis penelitian eksplanatori dengan pendekatan kuantitatif. Data tersebut berasal dari data laporan tahunan bank sekunder. Total sampel terdiri dari 12 Bank Konvensional Indonesia untuk periode 3 tahun mulai dari 2015 hingga 2017. Analisi…