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Service Quality Measurement Though Higher Education Performance (HEDPERF) The…
the purpose of this study was to measure service quality performance based on student perception of higher education department service quality performance. the research used a higher education performance measurement scale. there were six structural factors/dimensions namely: non academic aspect, academic aspect, reputation access, program issues, and understanding. The research method used q…
- Edisi
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- ISBN/ISSN
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- Deskripsi Fisik
- -, 7 halaman . : - . ; 29 cm.
- Judul Seri
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- No. Panggil
- P 378.111 PUR s 2019
Rekruitmen dan Seleksi Tenaga Pendidik di Univesitas Mulawarman Samarinda Kal…
the purpose of study was describe and analysis the recruitment and selectionog teaching staff at Mulawarman University in order to fealize good governance, in order to be able to complate both nationally and internationally toward word class univercity and face the challeng of industrial revolution 4.0. required to be able to master three fields of literacy, namely literacy in the field of tech…
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- ISBN/ISSN
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- Deskripsi Fisik
- -, 9 halaman . : - . ; 29 cm.
- Judul Seri
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- No. Panggil
- P 378.124 SUT r 2019
Value Co-Creation Based on Customer Participation in Contributing : Case Stud…
This research has a purpose to explore customers involvement in terms of value co-creation. Value co-creation is a value determinant of service-dominant logic that emphasizes both service-based and value-based exchange which is created by the actors in the company. This research focused on creating value between actors at Ngalup’s Co-working and its customers. Qualitative method with case-stu…
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- ISBN/ISSN
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- Deskripsi Fisik
- iv, 8 halaman . : ilustrasi . ; 30 cm.
- Judul Seri
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- No. Panggil
- P 658.8 AND v 2019
PENGARUH KUALITAS JASA TERHADAP KEPUASAN PELANGGAN : Survey Pada Pelanggan Ho…
TATIANA KRISTIANINGSIH, Post Graduate Program, Administration Faculty, Brawijaya university Malang, 30 November 2007, The Effects of the Service Quality on the Customer Satisfactory (A Survey at the customer of Purnama Hotel Batu City) Supervisor: Achmad Fauzi Dh., Co supervisor: Imam Suyadi.The improvement of customners satisfactory is the m,ain object of the service industry for general and s…
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- ISBN/ISSN
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- Deskripsi Fisik
- iv, 102 halaman . : ilustrasi . ; 29cm .
- Judul Seri
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- No. Panggil
- TES 658.401 3 KRI p 2007
PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, KUALITAS PELAYANAN TERHADAP PEN…
Tujuan penelitian ini adalah untuk mengkaji pengaruh kualitas sistem, kualitas informasi, dan kualitas pelayanan terhadap penggunaan, dalam hal ini dosen Universitas Negeri Malang (UM). Penelitian ini juga akan menguji pengaruh terhadap kepuasan pengguna serta dampaknya terhadap net benefits pada pengguna Sistem Informasi Beban Kinerja Dosen (BKD) UM. Penelitian ini menggunakan modifikasi model…
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- Deskripsi Fisik
- xx, 280 halaman . : ilustrasi . ; 30 cm.
- Judul Seri
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- No. Panggil
- TES 381.33 WID p 2019
Influence of System Quality, Information Quality, Service Quality on User Acc…
This study aims to examine the Influence of system quality, Information quality, and service quality of the lecturer at Malang State University. This study will also investigate the effect on user satisfaction and its impact on net benefits for users of UM Information System Expenses. This study applies a modification of the information system success model from DeLone & McLean. The model in a…
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- ISBN/ISSN
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- Deskripsi Fisik
- xi, 20 halaman . : ilustrasi . ; 30 cm.
- Judul Seri
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- No. Panggil
- P 381. 33 WID i 2019
Board of Director's Characteristics, Intellectual Capital, and Bank Performan…
The purpose of this study to examine the effect of board of director's characteristics that formed by proportion of independent directors, proportion of women directors, number of the board of directors, and frequency of board meeting on intellectual capital and bank performance. This study also examine the effect of intellectual capital on bank performance.This research applies explanatory res…
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- Deskripsi Fisik
- iii, 26 hlm.: ilus.; 30 cm.
- Judul Seri
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- No. Panggil
- P 332.109 2 ROS b 2019
PENGARUH KARAKTERISTIK DEWAN DIREKSI TERHADAP INTELLECTUAL CAPITAL DAN BANK P…
Tujuan dari penelitian ini adalah untuk menguji pengaruh karakteristik dewan direktur terhadap modal intelektual dan kinerja bank. Penelitian ini menggunakan jenis penelitian eksplanatori dengan pendekatan kuantitatif. Data tersebut berasal dari data laporan tahunan bank sekunder. Total sampel terdiri dari 12 Bank Konvensional Indonesia untuk periode 3 tahun mulai dari 2015 hingga 2017. Analisi…
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- xviii, 178 hlm.: ilus.; 30 cm.
- Judul Seri
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- No. Panggil
- TES 332.109 2 ROS p 2019
REKOMENDASI KEBIJAKAN TATA KELOLA DAMPAK LINGKUNGAN AKIBAT AKTIFITAS PENAMBAN…
pertambangan merupakan salah satu penopang perekonomian nasional. akan tetapi, dampak sosial-lingkungan yang ditimbulkan tidak bisa diabaikan.untuk itu, perlu adanya pengelolaan tata lingkungan akibat aktifitas penambangan. hal ini juga berlaku di kabupaten Tulungagung yang terkenal dengan sebutan Kabupaten Marmer. penelitian ini bertujuan untuk mengetahui dinamika kebijakan tata kelola dampak …
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- xx, 339 halaman . : ilustrasi . ; 29 cm .
- Judul Seri
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- No. Panggil
- TES 338.927 MEY r 2019
PENCIPTAAN VALUE CO-CREATION PADA COWORKING SPACE : DALAM PERSPEKTIF SERVICE-…
Pandangan teori dan praktik pemasaran berkembang mulai dari pandangan tradisional (Goods-Dominant Logic-GDL) menjadi pandangan Modern (Service-Dominant Logic-SDL). Nilai dalam pemasaran tidak lagi diciptakan oleh perusahaan, tetapi juga diciptakan oleh pelanggan dengan proses value co-creation berdasarkan Service-Dominant Logic (SDL). Value co-creation cocok diaplikasikan pada perusahaan cowor…
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- ISBN/ISSN
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- Deskripsi Fisik
- xvii, 341 halaman . : ilustrasi . ; 30 cm.
- Judul Seri
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- No. Panggil
- TES 658.8 AND p 2019
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah