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A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to improve the performance of public enterprises. Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard’s…
Buku ini menjelaskan bukan hanya konsep good governance tetapi juga menjelaskan ciri-ciri pelayanan publik yang mencerminkan praktik governance yang baik. Bahkan, buku ini dengan jelas mendiskusikan good and bad practices dalam penyelengaraan pelayanan publik di Indonesia.
Buku ini berbicara tentang pelayanan publik (public service) erat kaitannya dengan suatu tatanan organisasi pemerintah yang memberikan pelayanan kepada masyarakat dalam rangka memenuhi kewajiban sesuai dengan tugas dan fungsi dan wewenang. Pelayanan publik menjadi isu kebijakan yang semakin strategis karena perbaikan pelayanan publik di Indonesia belum dapat dikategorikan mencapai kemajuan yang…
Buku bunga rampai ini mendiskusikan bagaimana dinamika pelaksanaan otonomi daerah di Indonesia pasca orde baru dari tiga perspfektif pokok, yaitu : reformasi birokrasi, pelayanan publik dan kepemimpinan.