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Rumusan masalahnya adalah bagimana pengaruh kualitas layanan dilihat dari empat dimensi: reability, empathy, tangible, dan responsiveness terhadap kepuasan mahasiswa sebagai pengguna jasa layanan. Penleitian ini tergolong penelitian kuantitaif . Teknik pengumpulan data dnegan wawancara, pembagian daftar pertanyaan terhadap sampel sebanyak 98 responden. Untuk menguji hipotesis digunakan regresi …
Kompetensi inovasi pelayanan publik kali ini tak lepas dari kebijakan kementerian PANRB yang merancangkan tahun 2014 sebagai tahun inovasi pelayanan publik.
This study intends to find out about the implementation of performance management system in public sectors in Indonesia with comparartive case studies in general inspectorate ministry of finance, corruption Eradication Commission and Surabaya City Government. Taking into account that there are some similarities between central governments, state organization and local government in Indonesia an…
Undang-undang ini yang dimaksud dengan Aparatur Sipil Negara yang selanjutnya disingkat ASN adalah profesi bagi pegawai negeri sipil dan pegawai pemerintah dengan perjanjian kerja yang bekerja pada instansi pemerintah. Karena dalam pelaksanaan manajemen aparatur sipil negara belum berdasarkan pada perbandingan antara kompetensi dan kualifikasi yang diperlukan oleh jabatan dengan kompetensi dan …
Corporate governance can be defined as a set of rules taht define the relationship between shareholders which is consist of manager, creditors, the government, employess and other internal and eksternal stakeholder in respect to their rights and responsibilities. One of the principles of Good Corporate governance is responsilbility, which is related to a program. It is called corporate Social R…
Corporate Governance seringkali didefinisikan sebagai salah satu set aturan yang harus dilakukan perusahaan untuk memenuhi hak dan kewajiban terhadap stakeholders perusahaan baik pihak internal maupun eksternal yang terdiri dari manajer, kreditur, pemerintah, pekerja dan pihak-pihak yang lain. Salah satu prinsip CGG adalah Responsibility, dan ini identik dnegan program yang disebut CSR. Perusah…
this book explores the issue of bureaucratic constraint,the main types of constraint,where they come from,and what purpose they were designed to serve.
A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to improve the performance of public enterprises. Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard’s…