The Relationship Between Service Quality ANd Hajj Applicant Satisfaction: Study about ADministration Process an Banyumas

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The Relationship Between Service Quality ANd Hajj Applicant Satisfaction: Study about ADministration Process an Banyumas

Robbany, Ricky Bayu - Nama Orang;

Hajj an annual islamic pilgrimage to Mecca, the holiest city for moslems.The purpose of this research is to examine the relationship between service quality and Hajj applicant's satiafaction. the research shows that service quality have a positive influence with the satisfaction. applicant believe that among the five factors in service quality, name tangible, reliability, empathy, and assurance(the highest) have good result while responsiveness requires to be improve. Consumers hope that the government will improve the service on hajj application and introduce a new, as least method ti increase satisfaction.

Ketersediaan

20190175 P 352.63 ROB t 2018 k.1 Fadel Muhammad Resource Center (Ilmu Sosial) Tersedia

Informasi Detail

Judul Seri: -
No. Panggil: P 352.63 ROB t 2018
Penerbit: Malang : Program Magister, Fakultas Ilmu Administrasi, Universitas Brawijaya., 2018
Deskripsi Fisik: -, 9 hamalan : - ; 29 cm.
Bahasa
ISBN/ISSN: -
Klasifikasi: 352.63
Tipe Isi: text
Tipe Media: unmediated
Tipe Pembawa: -
Edisi: -
Subjek: Civil Service
Ibadah Haji
Services Quality
Jurnal Tesis
Hajj
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Ricky Bayu Robbany

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