Gaya APA
Tjiptono, F., Chandra, G. (2011).
Service, Quality & Satisfaction (Edisi Ke 3).
Yogyakarta:
CV Andi Offset.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Satisfaction".
Edisi Ke 3
Yogyakarta:
CV Andi Offset,
2011.
Texts.