Texts

Perencanaan Layanan Publik Dalam Perspektif New Public Service

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Service planning is needed as a guideline to archieve service goals. the contribution of bureaucrats in agencies and communities as service owners is needed in planning public services to find out public needs. the involvement of bureaucrats and citizens for the public interest is the principle of the new public service. however, this plan has been dominated by top down approach and inefficient implementation of public services. this research aims to analyze in the new public service perspektive. this research method is descriptive qualitative research by describing service conditions, planning processes and anlyzing the planning in the new public service perspektive. the results of this study are that in the planning process, other bureaucrats in the agency were not involved, coordination and communication between employees was weak. then the activities carried out in the implementation of the plan are socializatiuon and shuttle service as an effort to provide equal service. however, infrastructure and human resources are inadequate so that services are inefficient and targets are not achieved. the recommendation of this study is that public service planning requires the application of the principles of the new public service so that the government knows what the public needs are. this the public service provided can satisfy citizens in accordance with the values in the new public service.

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Ketersediaan

20191700

P 352.34 NIS p 2019

Fadel Muhammad Resource Center (Ilmu Sosial)

Tersedia

Informasi Detail

Judul Seri

-

No. Panggil

P 352.34 NIS p 2019

Penerbit

Malang : Program Magister, Fakultas Ilmu Administrasi, Universitas Brawijaya., 2019

Deskripsi Fisik

-, 7 halaman: - ; 29 cm.

Bahasa

ISBN/ISSN

-

Klasifikasi

352.34

Tipe Isi

text

Tipe Media

unmediated

Tipe Pembawa

-

Edisi

-

Subjek

Pelayanan publik
New Public Service
Jurnal Tesis

Info Detail Spesifik

-

Pernyataan Tanggungjawab

Arie Kumala Nisa'

Versi lain/terkait

Lampiran Berkas

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