Gaya APA

Rust, R, T., Kannan, P. (2002). E-Service : New Directions in Theory and Practice (-). New York: M.E Sharpe.

Gaya MLA

Rust, Roland, T.., Kannan, PK. "E-Service : New Directions in Theory and Practice". - New York: M.E Sharpe, 2002. Texts.