Gaya APA
Tjiptono, F.
(1997).
Prinsip - Prinsip Total Quality Service (TQS)
(
1)
.
Yogyakarta:
ANDI OFFSET.
Gaya MLA
Tjiptono, Fandy.
"Prinsip - Prinsip Total Quality Service (TQS)".
1
Yogyakarta:
ANDI OFFSET,
1997.
Texts.