Gaya APA

Kotter, J, P., Cohen, D, S. (2002). The Heart Of Change: Real Life Storied of How People Change Their Organizations . Boston, Massachusetts: Harvard Business School Press.

Gaya MLA

Kotter, John, P.., Cohen, Dan, S.. "The Heart Of Change: Real Life Storied of How People Change Their Organizations". Boston, Massachusetts: Harvard Business School Press, 2002. Texts.