Gaya APA
Tjiptono, F., Gregorius, C.
(2011).
Service, Quality and Satisfaction
(
3)
.
Yogyakarta:
ANDI OFFSET.
Gaya MLA
Tjiptono, Fandy., Gregorius, Chandra.
"Service, Quality and Satisfaction".
3
Yogyakarta:
ANDI OFFSET,
2011.
Texts.