Gaya APA

Cohen, S., Brand, R. (1993). Total Quality Management in Government: a Practical Guide for The Real World . San Fransisco, California: Jossey-Bass, Inc..

Gaya MLA

Cohen, Steven., Brand, Ronald. "Total Quality Management in Government: a Practical Guide for The Real World". San Fransisco, California: Jossey-Bass, Inc., 1993. Texts.