Gaya APA

Osborne, D., Plastrik, P. (1996). Banishing Bureaucracy : The Five Strategies for Reinventing Government . New York: Addison-Wesley Publishing.

Gaya MLA

Osborne, David., Plastrik, Peter. "Banishing Bureaucracy : The Five Strategies for Reinventing Government". New York: Addison-Wesley Publishing, 1996. Texts.