Gaya APA

Laughlin, S., Wilson, R, W. (2008). The Quality Library A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers . United States of America: American Library Association.

Gaya MLA

Laughlin, Sara., Wilson, Ray, W.. "The Quality Library A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers". United States of America: American Library Association, 2008. Texts.