Gaya APA

Zainurrafiqi, . (2012). THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER SATISFACTION AND ITS IMPACT TOWARD CUSTOMER LOYALTY : Survey base on the perception of the customer of BRI bank in university of brawijaya . Malang: Program Magister, Fakultas Ilmu Administrasi, Universitas Brawijaya.

Gaya MLA

Zainurrafiqi, . "THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER SATISFACTION AND ITS IMPACT TOWARD CUSTOMER LOYALTY : Survey base on the perception of the customer of BRI bank in university of brawijaya". Malang: Program Magister, Fakultas Ilmu Administrasi, Universitas Brawijaya, 2012. Texts.