Texts

Grolier Business Library: Delivering Customer Service

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It explains how to maintain reliable customer service, and gives guidance on developing positive working relationships, and on how to solve problems and initiate and evaluate changes on customers' behalf. Examples and case studies help to clarify.
The contents cover the criteria for NVQ Levels 2 and 3 in Customer Service offering guidance on NVQ requirements and ways to collect and record evidence.
The book is based on many years' experience of working with customers as well as ten years teaching, assessing and counselling young people in administration and retail. Over the past three years I have assisted many candidates to achieve the NVQ Level 3 Award in Customer Service.

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Ketersediaan

20161646

658.812 PAY g 2003

Fadel Muhammad Resource Center (Teknologi)

Tersedia namun tidak untuk dipinjamkan - Missing

Informasi Detail

Judul Seri

-

No. Panggil

658.812 PAY g 2003

Penerbit

Hongkong : Grolier International Inc.., 2003

Deskripsi Fisik

-, 188hlm.; -; 24,3cm

Bahasa

ISBN/ISSN

0-7172-9740-3

Klasifikasi

658.812

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Deluxe

Subjek

Pelayanan
Service
Customer Service

Info Detail Spesifik

-

Pernyataan Tanggungjawab

-

Versi lain/terkait

Lampiran Berkas

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