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Pengaruh Perceived Organizational Support , Work Environment , Employee Engagement Terhadap Job Satisfaction dan Dampaknya Terhadap Organizational Commitment : Studi Pada Karyawan Reguler WWF Indonesia

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RINGKASAN

Lana Aristya, 2025. Program Magister Administrasi Bisnis. Universitas
Brawijaya. “Pengaruh Perceived Organizational Support, Work Environment, dan
Employee Engagement terhadap Job Satisfaction serta Dampaknya terhadap
Organizational Commitment (Studi pada Karyawan Reguler WWF Indonesia)”.
Dosen Pembimbing Utama: Prof. Dr. Mochammad Al Musadieq, MBA. Anggota:
Arik Prasetya, S.Sos, M.Si., Ph.D.

Penelitian ini dilatarbelakangi oleh penurunan tingkat Job Satisfaction pada
WWF Indonesia. Berdasarkan hasil Employee Experience Survey tahun 2022 dan
2023, seluruh indikator menunjukkan tren penurunan, khususnya pada JDI (Job
Descriptive Index) dan JiG (Job in General) yang merefleksikan aspek kepuasan
kerja secara lebih spesifik. Kondisi tersebut mengindikasikan menurunnya tingkat
Organizational Commitment karyawan. Penelitian ini memfokuskan kajian pada
pengaruh Perceived Organizational Support (POS), Work Environment, dan
Employee Engagement terhadap Organizational Commitment dengan Job
Satisfaction sebagai variabel mediasi.

Kajian pustaka memadukan temuan penelitian terdahulu dan landasan
teoritis dari Organizational Behavior Theory, Social Exchange Theory, dan Two
Factor Theory untuk menjelaskan pengaruh Perceived Organizational Support
(POS), Work Environment, dan Employee Engagement terhadap Job Satisfaction
dan Organizational Commitment.

Kerangka konseptual merumuskan sepuluh hipotesis yang menguji
pengaruh langsung dan tidak langsung ketiga variabel bebas terhadap
Organizational Commitment melalui Job Satisfaction .
Metode penelitian menggunakan pendekatan kuantitatif explanatory
research dengan sampel 246 karyawan reguler WWF Indonesia yang dipilih secara
proportionate stratified random sampling. Analisis data dilakukan menggunakan
Partial Least Squares – Structural Equation Modeling (PLS-SEM).
Hasil penelitian menunjukkan bahwa Perceived Organizational Support
(POS), Work Environment, dan Employee Engagement berpengaruh positif dan
signifikan terhadap Job Satisfaction , yang selanjutnya memediasi pengaruh
ketiganya terhadap Organizational Commitment.
Temuan ini menegaskan pentingnya Perceived Organizational Support
(POS), Work Environment dalam meningkatkan Job Satisfaction , dan memperkuat
Organizational Commitment, khususnya dalam konteks organisasi nirlaba.

Kata kunci: Perceived Organizational Support, Work Environment, Employee
Engagement, Job Satisfaction , Organizational Commitment.

SUMMARY

Lana Aristya, 2025. Master’s Program in Business Administration,
Universitas Brawijaya. The Influence of Perceived Organizational Support, Work
Environment, and Employee Engagement on Job Satisfaction and Its Impact on
Organizational Commitment (A Study on Regular Employees of WWF Indonesia).
Main Supervisor: Prof. Dr. Mochammad Al Musadieq, MBA. Co-Supervisor: Arik
Prasetya, S.Sos, M.Si., Ph.D.

This study is motivated by the decline in Job Satisfaction among employees
of WWF Indonesia. Based on the Employee Experience Survey conducted in 2022
and 2023, all indicators showed a downward trend, particularly the JDI (Job
Descriptive Index) and JiG (Job in General), which specifically reflect aspects of Job
Satisfaction . This condition indicates a potential decrease in
employees’ Organizational Commitment. Therefore, this research focuses on
examining the influence of Perceived Organizational Support (POS), Work
Environment, and Employee Engagement on Organizational Commitment,
with Job Satisfaction as a mediating variable.
The literature review synthesizes previous research findings and theoretical
foundations from Organizational Behavior Theory, Social Exchange Theory,
and Two-Factor Theory to explain the influence of POS, Work Environment,
and Employee Engagement on Job Satisfaction and Organizational Commitment.
effects

The conceptual framework formulates ten hypotheses testing the direct and
indirect of the three Commitment through Job Satisfaction .
eksogen variables on Organizational
This research employs a quantitative explanatory research approach with a
sample of 246 regular employees of WWF Indonesia, selected using proportionate
stratified random sampling. Data were analyzed using Partial Least Squares –
Structural Equation Modeling (PLS-SEM).
The results indicate that POS, Work Environment, and Employee
Engagement have a positive and significant effect on Job Satisfaction , which in
turn mediates their influence on Organizational Commitment.
The findings emphasize the importance of POS and Work Environment in
enhancing Job Satisfaction and strengthening Organizational Commitment,
particularly in the context of non-profit organizations.

Keywords: Perceived Organizational Support, Work Environment, Employee
Engagement, Job Satisfaction , Organizational Commitment.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

TES 658,3 ARI p 2025 K1

Penerbit

Malang : Program Magister Ilmu Administrasi Bisnis Fakultas Ilmu Administrasi Universitas Brawijaya Malang., 2025

Deskripsi Fisik

xx, 248 Halaman ; Ilus : 29,5 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

658,3

Tipe Isi

text

Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Organizational Commitment
Job satisfaction
Work Environment
perceived organizational support
Tesis / Thesis
Employee Engagement

Info Detail Spesifik

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Pernyataan Tanggungjawab

Lana Aristya

Versi lain/terkait

Lampiran Berkas

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