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PENGARUH KEY PERFORMANCE INDICATORS (KPI) TERHADAP EMPLOYEE PERFORMANCE DENGAN EMPLOYEE COMPETENCE, JOB SATISFACTION, DAN EMPLOYEE ENGAGEMENT SEBAGAI VARIABEL MEDIASI : Studi Pada Bank BRI Branch Office Singaraja, Bali

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RINGKASAN

Oktarina Bakti Pangastuti, Magister Administrasi Bisnis, Fakultas Ilmu
Administrasi, Universitas Brawijaya, 2025. Pengaruh Key Performance Indicators
(KPI) Terhadap Employee Performance dengan Employee Competence, Job
Satisfaction, dan Employee Engagement Sebagai Variabel Mediasi. Pembimbing:
Prof. Dr. Drs. Kadarisman Hidayat, M.Si dan M. Kholid Mawardi, S.Sos, M.Si,
Ph.D.

Tujuan penelitian ini adalah untuk menganalisis pengaruh Key Performance
Indicators (KPI) terhadap Employee Performance dengan Employee
Competence, Job Satisfaction, dan Employee Engagement sebagai Variabel
Mediasi pada Kantor Cabang BRI Singaraja, Bali. Key Performance Indicators
(KPI) BRI saat ini merupakan suatu pendekatan inovatif dalam pengukuran
kinerja yang memberikan kebebasan dan tanggung jawab kepada karyawan
dalam mencapai target organisasi. Penelitian ini menggunakan pendekatan
kuantitatif melalui survei terhadap 129 responden karyawan di wilayah kerja
Kantor Cabang BRI Singaraja Bali. Metode analisis yang digunakan adalah
Structural Equation Modeling melalui program SEM-WarpPLS untuk mengetahui
hubungan antar variabel. Hasil penelitian menunjukkan bahwa Key Performance
Indicators (KPI) berpengaruh positif signifikan terhadap Kompetensi Karyawan,
Kepuasan Kerja, dan Employee Engagement. Namun, KPI tidak berpengaruh
signifikan terhadap Kinerja Karyawan secara langsung. Key Performance
Indicators berpengaruh positif signifikan terhadap Kinerja Karyawan melalui
variabel mediasi Kompetensi Karyawan, Kepuasan Kerja, dan Employee Engagement.

SUMMARY

Oktarina Bakti Pangastuti, Master of Business Administration, Department of
Business Administration, Brawijaya University, 2025. The Influence of Key
Performance Indicators (KPI) on Employee Performance with Employee
Competence, Job Satisfaction, and Employee Engagement as Mediators.
Supervisors: Prof. Dr. Drs. Kadarisman Hidayat, M.Si and M. Kholid Mawardi,
S.Sos, M.Si, Ph.D.
The purpose of this study is to analyze the influence of Key Performance
Indicators (KPI) on Employee Performance with Employee Competence, Job
Satisfaction, and Employee Engagement as Mediating Variables at BRI Branch
Office Singaraja, Bali. BRI's Key Performance Indicators (KPI) are currently an
innovative approach in performance measurement that provides freedom and
responsibility to employees in achieving organizational targets. This study uses a
quantitative approach through a survey of 129 respondents of employees in the
BRI Branch Office Singaraja Bali work area. The analysis method is Structural
Equation Modeling through the SEM-WarpPLS program to determine the
relationship between variables. The results of the study show that Key
Performance Indicators (KPI) have a significant positive effect on Employee
Competence, Job Satisfaction, and Employee Engagement. However, KPI does
not have a significant effect on Employee Performance directly. Key Performance
Indicators have a significant positive effect on Employee Performance through
the mediating variables of Employee Competence, Job Satisfaction, and Employee Engagement.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

TES 658,3 PAN p 2025 K1

Penerbit

Malang : Program Magister Ilmu Administrasi Bisnis Fakultas Ilmu Administrasi Universitas Brawijaya Malang., 2025

Deskripsi Fisik

xvii, 261 Halaman ; Ilus : 29,5 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

658,3

Tipe Isi

text

Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Tesis / Thesis

Info Detail Spesifik

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Pernyataan Tanggungjawab

Oktarina Bakti Pangastuti

Versi lain/terkait

Lampiran Berkas

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