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PENGARUH SERVANT LEADERSHIP DAN CAREER DEVELOPMENT POLICY TERHADAP EMPLOYEE VOICE BEHAVIOR MELALUI EMPLOYEE ENGAGEMENT SERTA DAMPAKNYA TERHADAP EMPLOYEE RETENTION : Studi pada Karyawan Generasi Milenial di PT. Petrokimia Gresik dengan Pendekatan Teori Stimulus Organism Response

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RINGKASAN

Mahadharu Ashifaati Ashfan, Magister Administrasi Bisnis Ilmu Administrasi
Universitas Brawijaya, 2024. Pengaruh Servant Leadership dan Career
Development Policy terhadap Employee Voice Behavior melalui Employee
Engagement Serta Dampaknya terhadap Employee Retention. Pembimbing: Ibu
Tri Wulida Afrianty, S.Sos, M.Si, MHRM, Ph.D dan Ibu Prof. Dr. Hamidah Nayati
Utami, S.Sos, M.Si.

PT. Petrokimia Gresik merupakan produsen pupuk terbesar di Indonesia yang
terus berupaya mempertahankan kinerja dan loyalitas karyawan di tengah
tantangan fluktuasi produktivitas dan kebutuhan untuk menarik serta
mempertahankan karyawan generasi milenial. Generasi ini cenderung lebih vokal
dalam menyampaikan pendapat, berorientasi pada makna pekerjaan, dan
mengutamakan kesempatan pengembangan diri. Untuk memenuhi kebutuhan
tersebut, PT. Petrokimia Gresik menerapkan gaya kepemimpinan Servant
Leadership dan Career Development Policy yang kuat. Langkah ini diharapkan
dapat mendorong Employee Voice Behavior, meningkatkan Employee
Engagement, serta memperkuat Employee Retention.

Pemetaan variabel-variabel yang berkaitan dengan Employee Voice Behavior dan
Employee Retention telah dilakukan dalam penelitian ini. Namun, ditemukan celah
penelitian atau research gap yang menunjukkan bahwa masih sulit ditemukan
penelitian yang secara komprehensif menjelaskan bagaimana Servant
Leadership, Career Development Policy, Employee Engagement, dan Employee
Voice Behavior mempengaruhi retensi karyawan secara terintegrasi. Selain itu,
terdapat ketidakkonsistenan hasil penelitian terdahulu mengenai pengaruh
Servant Leadership terhadap Employee Engagement dan Employee Voice
Behavior; di mana ada penelitian yang menunjukkan pengaruh signifikan dan ada
juga yang tidak signifikan. Inilah yang mendorong pentingnya penelitian ini dalam
menyusun kerangka konseptual yang lebih komprehensif untuk memahami
interaksi antara variabel-variabel tersebut serta dampaknya pada retensi
karyawan, khususnya di kalangan generasi milenial yang bekerja di PT. Petrokimia
Gresik.

Penelitian ini bertujuan untuk menganalisis pengaruh Servant Leadership dan
Career Development Policy terhadap Employee Voice Behavior melalui peran
mediasi Employee Engagement, serta dampaknya terhadap Employee Retention
di kalangan karyawan milenial. Teori Stimulus-Organism-Response (SOR)
digunakan sebagai landasan, di mana Servant Leadership dan Career
Development Policy berfungsi sebagai stimulus yang mempengaruhi organisme
berupa Employee Engagement, yang selanjutnya berperan dalam meningkatkan
respons yaitu Employee Voice Behavior dan retensi karyawan.

Pendekatan penelitian ini adalah kuantitatif explanatory menggunakan metode
SEM-PLS, dengan data yang dikumpulkan dari 256 responden karyawan milenial
di PT. Petrokimia Gresik. Hasil penelitian menunjukkan bahwa baik Servant
Leadership maupun Career Development Policy memiliki pengaruh positif dan
signifikan terhadap Employee Engagement, yang pada akhirnya juga berdampak
positif terhadap Employee Voice Behavior dan Employee Retention. Temuan ini
menunjukkan pentingnya lingkungan kerja yang mendukung dan keterlibatan aktif
karyawan untuk memperkuat loyalitas mereka pada perusahaan.
Berdasarkan hasil penelitian, beberapa rekomendasi praktis yang dapat
diimplementasikan oleh perusahaan antara lain: (1) memperluas penerapan
Servant Leadership di seluruh tingkat manajerial untuk menciptakan budaya kerja
yang peduli dan mendukung karyawan; (2) memperkuat Career Development
Policy yang memberikan kesempatan pengembangan profesional dan karir yang
jelas bagi karyawan; (3) mendorong Employee Voice Behavior dengan
memberikan platform bagi karyawan untuk menyampaikan ide dan masukan
mereka secara terbuka; dan (4) meningkatkan Employee Engagement melalui
kegiatan yang memperkuat hubungan antara karyawan dan perusahaan.
Implementasi strategi ini diharapkan dapat meningkatkan kepuasan kerja,
komitmen, dan keinginan untuk tetap tinggal, terutama di kalangan karyawan
milenial, sehingga mendukung keberlanjutan perusahaan.

SUMMARY

Mahadharu Ashifaati Ashfan, Master of Business Administration, Faculty of
Administration, Universitas Brawijaya, 2024. The Influence of Servant Leadership
and Career Development Policy on Employee Voice Behavior through Employee
Engagement and Its Impact on Employee Retention. Supervisors: Ms. Tri Wulida
Afrianty, S.Sos, M.Si, MHRM, Ph.D, and Prof. Dr. Hamidah Nayati Utami, S.Sos,
M.Si.
PT. Petrokimia Gresik is the largest fertilizer producer in Indonesia, and it continues
to strive to maintain employee performance and loyalty amid the challenges of
fluctuating productivity and the need to attract and retain millennial employees.
This generation tends to be more vocal in expressing opinions, is oriented toward
the meaning of work, and prioritizes opportunities for personal development. To
meet these needs, PT. Petrokimia Gresik implements a Servant Leadership style
and strong Career Development Policy. This initiative is expected to encourage
Employee Voice Behavior, enhance Employee Engagement, and strengthen
Employee Retention.

The mapping of variables related to Employee Voice Behavior and Employee
Retention was conducted in this study. However, a research gap has been
identified, indicating that there is still a lack of comprehensive research explaining
how Servant Leadership, Career Development Policy, Employee Engagement,
and Employee Voice Behavior integrally influence Employee Retention.
Additionally, there is inconsistency in previous research findings regarding the
impact of Servant Leadership on Employee Engagement and Employee Voice
Behavior, with some studies showing significant effects and others showing none.
This highlights the importance of this research in developing a more
comprehensive conceptual framework to understand the interactions among these
variables and their impact on Employee Retention, particularly among the
millennial generation working at PT. Petrokimia Gresik.

This study aims to analyze the influence of Servant Leadership and career
development policy on Employee Voice Behavior through the mediating role of
Employee Engagement, as well as their impact on Employee Retention among
millennial employees. The Stimulus-Organism-Response (SOR) theory serves as
the foundation, where Servant Leadership and career development policies act as
stimuli that affect the organism in the form of Employee Engagement, which in turn
plays a role in enhancing the response of Employee Voice Behavior and Employee
Retention.
The research approach is quantitative and explanatory, using the SEM-PLS
method, with data collected from 256 millennial employee respondents at PT.

Petrokimia Gresik. The results indicate that both Servant Leadership and Career
Development Policy have a positive and significant impact on Employee
Engagement, which ultimately positively influences Employee Voice Behavior and
Employee Retention. These findings underscore the importance of a supportive
work environment and active employee involvement to strengthen their loyalty to
the company.

Based on the research results, several practical recommendations can be
implemented by the company, including (1) expanding the application of Servant
Leadership at all managerial levels to create a caring and supportive work culture;
(2) strengthening career development policy that provide clear opportunities for
professional and career advancement for employees; (3) encouraging Employee
Voice Behavior by providing platforms for employees to express their ideas and
feedback openly; and (4) enhancing Employee Engagement through activities that
strengthen the relationship between employees and the organization. The
implementation of these strategies is expected to improve job satisfaction,
commitment, and the desire to stay, especially among millennial employees, thus
supporting the sustainability of the company.

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Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

TES 303,34 ASH p 2024 K1

Penerbit

Malang : Program Magister Ilmu Administrasi Bisnis Fakultas Ilmu Administrasi Universitas Brawijaya Malang., 2024

Deskripsi Fisik

xxii, 286 Halaman ; Ilus : 29,5 Cm

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

303,34

Tipe Isi

text

Tipe Media

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Tipe Pembawa

-

Edisi

-

Subjek

Tesis / Thesis

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mahadharu Ashifaati Ashfan

Versi lain/terkait

Lampiran Berkas

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