Gaya APA
Tjiptono, F., Diana, A.
(2003).
Total Quality Management
(
Edisi V)
.
Yogyakarta:
ANDI OFFSET.
Gaya MLA
Tjiptono, Fandy., Diana, Anastasia.
"Total Quality Management".
Edisi V
Yogyakarta:
ANDI OFFSET,
2003.
Texts.