Gaya APA

Yolanda, R, U, S. (2024). From Transactions to Relationships: Leveraging E-Service Quality to Secure E-Customer Trust and Loyalty . Malang: Program Magister Ilmu Administrasi Bisnis Fakultas Ilmu Administrasi Universitas Brawijaya Malang.

Gaya MLA

Yolanda, Rahman, Utami,, Siti. "From Transactions to Relationships: Leveraging E-Service Quality to Secure E-Customer Trust and Loyalty". Malang: Program Magister Ilmu Administrasi Bisnis Fakultas Ilmu Administrasi Universitas Brawijaya Malang, 2024. Texts.