Gaya APA
Tjiptono, Fandy, Chandra, Gregorius. (2011).
Service, Quality & Satisfaction (Edisi Ke 3).
Yogyakarta:
CV Andi Offset.
Gaya Chicago
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Edisi Ke 3
Yogyakarta:
CV Andi Offset,
2011.
Texts.
Gaya MLA
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Edisi Ke 3
Yogyakarta:
CV Andi Offset,
2011.
Texts.
Gaya Turabian
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Edisi Ke 3
Yogyakarta:
CV Andi Offset,
2011.
Texts.