Gaya APA
Tjiptono, Fandy. (2012).
Service Management Mewujudkan Layanan Prima (Edisi Ke 2).
Yogyakarta:
CV Andi Offset.
Gaya Chicago
Tjiptono, Fandy.
Service Management Mewujudkan Layanan Prima.
Edisi Ke 2
Yogyakarta:
CV Andi Offset,
2012.
Texts.
Gaya MLA
Tjiptono, Fandy.
Service Management Mewujudkan Layanan Prima.
Edisi Ke 2
Yogyakarta:
CV Andi Offset,
2012.
Texts.
Gaya Turabian
Tjiptono, Fandy.
Service Management Mewujudkan Layanan Prima.
Edisi Ke 2
Yogyakarta:
CV Andi Offset,
2012.
Texts.