Texts

An Analysis On the Influence of Relational Benefits on Satisfaction, Commitment and Loyalty

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this is examined the influence of relational benefits on customers satisfaction, commitment and loyalty. this research was conducted using a survey a design, whice samples were selected using a purposive sampling technique. the samples of this research were 357 gojek indonesia customers from 10 big cities indonesia. structural equation model (SEM) based on partial least square (PLS) was employed as data analysis tool.

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Ketersediaan

20191301

P 658.812 BAS a 2019 k.1

Fadel Muhammad Resource Center (Teknologi dan Ilmu Terapan)

Tersedia

Informasi Detail

Judul Seri

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No. Panggil

P 658.812 BAS a 2019

Penerbit

Malang : Program Magister, Fakultas Ilmu Administrasi, Universitas Brawijaya., 2019

Deskripsi Fisik

-, 8 halaman . : - . ; 29 cm.

Bahasa

ISBN/ISSN

-

Klasifikasi

658.812

Tipe Isi

text

Tipe Media

unmediated

Tipe Pembawa

-

Edisi

-

Subjek

Journal
Satisfaction
Loyalty
Commitment
Jurnal Tesis
Relational Benefit

Info Detail Spesifik

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Pernyataan Tanggungjawab

Rizky Aziz Basuki

Versi lain/terkait

Lampiran Berkas

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