Pengaruh E-Service Quality, E-Trust dan E-Customer Satisfaction terhadap E-Customer Loyalty: Survei pada Agen BRILink Bank BRI Cabang Malang Kawi

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Pengaruh E-Service Quality, E-Trust dan E-Customer Satisfaction terhadap E-Customer Loyalty: Survei pada Agen BRILink Bank BRI Cabang Malang Kawi

Bimo, Gigih Ario - Nama Orang;

This study uses survey design with proportional random sampling technique that conducted on BRILink agents under the authority of the Bank BRI Malang Kawi Branch Office with respondents as many as 112 agents from 14 offices throughout Malang. The results of this study indicate that E-Service Quality Significantly influence E-Trust and E-Customer Satisfaction, and E-Customer Loyalty. Furthermore, E-Trust and E-Customer Satisfaction significantly influence E-Customer Loyalty

Ketersediaan

20180829 P 658.812 BIM p 2018 k.1 Fadel Muhammad Resource Center (Ilmu Terapan dan Teknologi) Tersedia

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Judul Seri: -
No. Panggil: P 658.812 BIM p 2018
Penerbit: Malang : Program Magister, Fakultas Ilmu Administrasi, Universitas Brawijaya., 2018
Deskripsi Fisik: -, 12 halaman . : - . ; 29 cm.
Bahasa
ISBN/ISSN: -
Klasifikasi: 658.812
Tipe Isi: text
Tipe Media: unmediated
Tipe Pembawa: volume
Edisi: -
Subjek: Journal
Costumer Relation
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Gigih Ario Bimo

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