Gaya APA
Buttle, Francis. (2004).
Customer Relationship Management (Manajemen Hubungan Pelanggan) Concept and Tools .
Malang:
Bayumedia Publishing.
Gaya Chicago
Buttle, Francis.
Customer Relationship Management (Manajemen Hubungan Pelanggan) Concept and Tools.
Malang:
Bayumedia Publishing,
2004.
Texts.
Gaya MLA
Buttle, Francis.
Customer Relationship Management (Manajemen Hubungan Pelanggan) Concept and Tools.
Malang:
Bayumedia Publishing,
2004.
Texts.
Gaya Turabian
Buttle, Francis.
Customer Relationship Management (Manajemen Hubungan Pelanggan) Concept and Tools.
Malang:
Bayumedia Publishing,
2004.
Texts.