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THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER SATISFACTION AND ITS IMPACT TOWARD CUSTOMER LOYALTY : Survey base on the perception of the customer of BRI bank in university of brawijaya
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20163587 | TES 658.812 ZAI e 2012 k.1 | Fadel Muhammad Resource Center (Ilmu Sosial) | Tersedia namun tidak untuk dipinjamkan - Missing |
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