Gaya APA

Knapp, Duane E.. (2008). The Brandpromise: How Costco, Ketel One, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees Success! . USA: McGraw Hill.

Gaya Chicago

Knapp, Duane E.. The Brandpromise: How Costco, Ketel One, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees Success!. USA: McGraw Hill, 2008. Texts.

Gaya MLA

Knapp, Duane E.. The Brandpromise: How Costco, Ketel One, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees Success!. USA: McGraw Hill, 2008. Texts.

Gaya Turabian

Knapp, Duane E.. The Brandpromise: How Costco, Ketel One, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees Success!. USA: McGraw Hill, 2008. Texts.